Privacy Policy

Last Updated: June 4, 2026

Cameo by Copeland Cleaners (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, www.cameobycopelandcleaners.com (“Website”), mobile applications, and related services.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Website, schedule services, create an account, or otherwise interact with our business.

1. Information We Collect

Information You Voluntarily Provide

We may collect personal information you voluntarily submit when you:

  • Schedule pickup or delivery services
  • Request information or customer support
  • Create an account through our Website or mobile app
  • Submit forms through the Website
  • Contact us by phone, email, or online forms
  • Purchase gift cards or services

This information may include:

  • Name
  • Email address
  • Phone number
  • Billing and service address
  • Payment information
  • Order and garment details
  • Pickup and delivery preferences
  • Any additional information you provide voluntarily

Automatically Collected Information

When you use our Website or mobile applications, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage activity
  • Pages visited
  • Mobile app usage data
  • Cookies and analytics information

2. How We Use Your Information

We may use your information to:

  • Process and manage dry cleaning, restoration, tailoring, and delivery services
  • Schedule pickups and deliveries
  • Process payments and transactions
  • Respond to customer inquiries and support requests
  • Improve our Website, app functionality, and customer experience
  • Send service updates, reminders, and notifications
  • Send promotional or marketing communications where permitted by law
  • Maintain security and prevent fraud
  • Comply with legal obligations

3. Mobile App and Online Account Features

Our mobile application and online account system may allow users to:

  • Request pickups
  • Track order status
  • Store payment information securely
  • Purchase gift cards
  • Access pricing information
  • Participate in referral programs

Information collected through these services is used solely to provide and improve customer services and account functionality.

4. Cookies and Analytics

Our Website may use cookies, tracking technologies, and analytics tools to improve functionality and understand user behavior.

You may disable cookies through your browser settings; however, some features of the Website or app may not function properly.

We may use third-party analytics services such as Google Analytics or similar technologies.

5. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties who assist us in operating our business, including:

  • Payment processors
  • Website and app hosting providers
  • Delivery and logistics partners
  • IT and cybersecurity providers
  • Marketing and analytics vendors
  • Professional advisors and legal representatives

We may also disclose information if required by law or necessary to protect our rights, customers, employees, or business operations.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our Website or app may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites.

We encourage users to review the privacy policies of any third-party websites they visit.

8. Retention of Information

We retain personal information only as long as necessary to:

  • Provide requested services
  • Maintain customer accounts
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

9. Your Privacy Rights

Depending on applicable laws in your state or jurisdiction, you may have rights regarding your personal information, including the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of certain communications
  • Withdraw consent where applicable

To exercise your rights, please contact us using the information below.

10. Children’s Privacy

Our Website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If we learn that information from a child has been collected, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.

Your continued use of the Website or services after updates are posted constitutes acceptance of the revised Privacy Policy.

12. Contact Information

Cameo by Copeland Cleaners
140 Grove Avenue
Cedarhurst, NY 11516

Phone: (516) 295-2198
NYC Location: (212) 677-3949

Email: info@cameobycopeland.com

Website: www.cameobycopelandcleaners.com